Frequently Asked Questions

About Our Products

Are your products truly organic?

We prioritise carefully selected ingredients that support the skin’s natural function. Our formulations focus on simplicity, balance, and effectiveness, combining botanical ingredients with proven skincare components.

Are your products suitable for sensitive skin?

Absolutely. Our entire range is designed with sensitive and dry skin in mind. Our formulas are gentle, non-stripping, and free from common irritants. If you have a specific skin condition or allergy, we recommend reviewing the full ingredient list on each product page before purchasing.

What does 'barrier repair' mean?

Your skin barrier is the outermost layer of your skin — it keeps moisture in and irritants out. When it's compromised, skin becomes dry, sensitive, and reactive. Our products are formulated to strengthen and restore this barrier using ingredients like mango butter, jojoba oil, and oat kernel oil.

Are your products vegan and cruelty-free?

All Ingadi Organics products are cruelty-free and are never tested on animals.

Some of our formulations are 100% vegan, while others may contain naturally derived ingredients such as beeswax or honey. These products are clearly marked, and vegan products will carry a “100% Vegan” label.

As the brand grows, we plan to thoughtfully expand into additional formulations, including those that may incorporate animal-derived ingredients such as beef tallow. This will always be done with the same level of intention, quality, and transparency.

Are your products safe to use during pregnancy?

While our products are formulated to be gentle, we recommend consulting with your healthcare provider before introducing any new skincare products during pregnancy.

Do your products contain fragrance?

Some products may contain fragrance to enhance the overall experience. Where used, it is carefully selected to complement the formulation. Please refer to individual product ingredient lists for full details.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

Ordering & Shipping

How long will my order take to arrive?

Orders are processed within 1–3 working days. Once dispatched, delivery typically takes 2–4 working days to major cities and 3–7 working days to outlying areas.

How much does shipping cost?

Shipping fees are calculated at checkout based on your location and order size.

Will I receive a tracking number?

Yes! Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel's journey.

What if my order arrives damaged?

We're sorry to hear that! Please contact us at info@ingadiorganics.com within 48 hours of receiving your order with photos of the damage, and we'll make it right.

Returns & Refunds

Can I return a product?

We accept returns on unused, unopened products in their original packaging within 7 days of delivery. Opened products, gift cards, and sale items are non-returnable for hygiene reasons.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–10 working days back to your original payment method.

Gift Cards

How do gift cards work?

Our digital gift cards are delivered instantly by email and can be used at checkout. They're available in denominations from ZAR 100 to ZAR 1,000 — a thoughtful way to share the gift of healthy skin.